Welcome to our store

Refund policy

💎 It Girl Mode – Refund & Exchange Policy

1. No Refunds or Exchanges – Inspired by Range (Dupes), Dubai Perfumes & Cosmetics

Due to hygiene and safety regulations, these products cannot be refunded or exchanged.

Exceptions:

Faulty or out-of-stock products may qualify for a store credit refund.
Products must be sealed and unused.
Cosmetics only:

Ensure you are not allergic to ingredients; patch tests recommended.
Store products according to instructions to maintain quality.
Sharing products is not recommended.

2. 50% Money-Back Guarantee – High-End Range (Authentic Designer Fragrances)

We offer a 7-day, 50% money-back guarantee for unopened and unused High-End Range fragrances.

Requirements:

Product must be unused, sealed, and in original packaging.
Requests within 7 days of delivery.
Proof Required: Photos of product/packaging, batch codes, brief explanation.

Process & Deductions:

Returns must be pre-approved by customer service.
50% restocking fee applies; shipping & import costs non-refundable.

3. Exceptions Under South African Consumer Protection Act

Returns/exchanges may be considered if:

Product is faulty or damaged on delivery
Product does not match its description
Product is unfit for the intended purpose

Contact us within 24 hours. Faulty or damaged products may qualify for a store credit refund or replacement at our discretion.

4. Stock Availability

If an item sells out unexpectedly:

We will offer a replacement product or
Issue a store credit refund.

5. Exchanges

Due to the nature of fragrances and cosmetics, exchanges are not allowed. Confirm your selection before checkout.

6. Contact Information

For inquiries regarding this policy, contact our customer service team at itgirlmode@gmail.com

✅ Quick Visual Summary

Product Type	Refund/Exchange Policy
Inspired by Range (Dupes)	No refunds/exchanges; store credit only if faulty/out of stock
Dubai Perfumes	No refunds/exchanges; store credit only if faulty/out of stock
Cosmetics	No refunds/exchanges; store credit only if faulty/out of stock
High-End Range (Authentic Designer Fragrances)	7-day, 50% money-back guarantee (cash or store credit)

Hair Extensions – Premium Quality
We only work with the best quality hair extensions, offering four types to suit your needs:
Premium Fiber (Heat Resistant): High-quality synthetic hair that can be styled with heat. Soft, shiny, and versatile.
100% Human Hair: Real hair that can be washed, styled, and treated like your own.
100% Remy Human Hair: Cuticles aligned for smooth, tangle-free, long-lasting hair.
100% Virgin Human Hair: Completely unprocessed, chemical-free hair for the most natural look and ultimate styling flexibility.

Experience luxury, durability, and a flawless finish with every strand.

IMPORTANT DISCLAIMER – DYSON PRODUCTS
All Dyson products sold on this website are sourced from third-party suppliers and are imported stock (EU / international market). We are not an authorised Dyson retailer and are not affiliated with, endorsed by, or acting on behalf of Dyson in any way.
We do not make any official claims, representations, or guarantees regarding manufacturer warranty coverage, regional warranty eligibility, or brand authorisation.
All products are sold as-is, and purchases are made at the customer’s own discretion and risk.

Authenticity & Serial Numbers
Each Dyson product is supplied with a unique serial number, which customers are welcome to verify independently on Dyson’s official website. The presence of a serial number does not imply local warranty coverage or authorisation by Dyson South Africa.

Warranty & Liability
As we are not an authorised Dyson retailer, manufacturer warranties, regional warranties, or brand-backed guarantees may not apply. We will not be held liable for manufacturer-related claims, warranty disputes, brand authentication matters, or trademark-related issues.

Product Quality & Replacements
In the unlikely event of a verified manufacturing defect or quality-related fault, and subject to confirmation and approval by our supplier, we will assist in arranging a replacement or suitable resolution in accordance with our supplier’s policies. This support is supplier-based and does not constitute a Dyson manufacturer warranty.

No replacements, refunds, or resolutions will be provided for issues arising from:

Normal wear and tear
Misuse or improper handling
Accidental or physical damage
Electrical damage
Customer preference, expectations, or dissatisfaction unrelated to product functionality

By completing your purchase, you confirm that you have read, understood, and accepted this disclaimer in full.